1. Overview

At Summitsaps, we are committed to providing reliable and efficient shipping services for all your kitchen accessory needs. This Shipping Policy outlines the details of our delivery options, costs, and procedures for orders within America.

2. Shipping Eligibility

We currently only ship to addresses within the United States of America. Unfortunately, we do not offer international shipping outside of America at this time.

3. Order Processing Time

All orders are processed within 1-2 business days (Monday-Friday, excluding major holidays). Processing time may be extended during peak seasons or promotional periods. You will receive a confirmation email with tracking information once your order has shipped.

4. Shipping Options and Costs

Free Shipping

Orders totaling $90 or more (before taxes) qualify for free standard shipping within America. No promo code is required, as the free shipping option will automatically be applied at checkout when your order meets the minimum requirement.

Paid Shipping Options (for orders under $90)

  1. Flat Shipping: $7.95
    • Delivery time: 5-7 business days from the date of shipment
    • Available for all orders under $90
  2. Express Shipping: $11.98
    • Delivery time: 2-3 business days from the date of shipment
    • Available for all orders under $90

5. Shipping Restrictions

  • We cannot ship to P.O. boxes, APO/FPO addresses, or military installations.
  • Some remote areas in America may require additional delivery time. If your location falls into this category, we will notify you via email with the estimated delivery date.
  • Certain large or heavy kitchen accessories may have additional shipping fees. If applicable, these fees will be clearly displayed at checkout before you complete your purchase.

6. Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.

7. Delivery Issues

  • If your package is marked as delivered but you have not received it, please check around your property and with neighbors before contacting us.
  • Contact our customer service team within 48 hours of the reported delivery date if your package is missing.
  • In the event of a damaged or defective item, please contact us immediately with photos of the damage and the packaging. We will arrange for a replacement or refund as appropriate.

8. Order Changes and Cancellations

If you need to change or cancel your order, please contact us immediately at [email protected]. We can only accommodate changes or cancellations if your order has not yet been processed and shipped.

9. Contact Information

For any questions or concerns regarding our shipping policy, please contact our customer service team at [email protected]. We aim to respond to all inquiries within 24 business hours.

Summitsaps reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the revised policy.